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New Construction

Regular Visitor

New Construction

I'm attempting to get Comcast setup at my new house which is new construction, but I'm being quoted an install date of June 16th (two months from now).  This won't work as I work from home two days a week.  How could it possibly take two months for installation?

Regular Visitor

Re: New Construction

I should add I've been told by Comcast that I am serviceable and my next door neighbor has Comcast Internet service. On the electrical pole in front of my house, there is a Comcast splitter box on the electrical cable.  To make it easier, the general contractor for my house buried a hollow pipe alongside my driveway with a string through it to be used by Comcast to run their cable through it, thus making it easier to get the cable to my house.  How could it possibly take two months to run this cable?  

Cable Expert

Re: New Construction

I've asked a Comcast employee to help you. You should expect a reply in this thread in 12-48 hours.

PS: The Digital Care Team seems a little behind right now, their response time is not as good as it could be. Smiley Sad




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Regular Visitor

Re: New Construction

Thanks.

Regular Visitor

Re: New Construction

Can anybody help with this?  I've still heard nothing.

Official Employee

Re: New Construction

Hi jesse111,  I can take a look at this for you and will send you a private message for the address of the new location and the best contact information for you.

 

Thank you




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