Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,776

members

1,554

online

36,275

topics

Top

Never received confirmation email or tracking number for Xfinity Prepaid Package I ordered.

New Poster

Never received confirmation email or tracking number for Xfinity Prepaid Package I ordered.

I never received a confirmation email or tracking information and that makes me feel unsure as too my order is in the system. For sure they took money out my bank already.

Official Employee

Re: Never received confirmation email or tracking number for Xfinity Prepaid Package I ordered.

Hello, I would like to assist you with this issue from here. Can you provide the full name on the account and phone number or account number? To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Hey i got a prepaid internet start up kit and a order num...

Hey i got a prepaid internet start up kit and a order number but no idea how to track it todays the 3rd business day it shouldve arrived cab you help
Official Employee

Re: Hey i got a prepaid internet start up kit and a order num...

Hi sblitzkiller, I am showing ComcastZach reached to you on your other post, please refer to that one for updates.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 3 replies
  • 244 views
  • 0 kudos
  • 4 in conversation