Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,636,352

members

27

online now

1,814,192

discussions

Back to Top

Never Received Visa Gift Card

SOLVED
Highlighted
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 4
167 Views

I was supposed to receive a giftcard as part of signing up for Comcast service. I checked the status website and it says it was undeliverable and returned back to Comcast. Perhaps this is because the address I am seeing on the web page does not have an apartment number however the address on my bill does, so I am not sure what occurred here. How can I get this fixed swiftly? 

3 REPLIES
Posted by
Official Employee

Message 2 of 4
148 Views

Hi, Melindag311. My apologies for the inconvenience. I submitted a request to resend the Visa Card and put the correct apartment number. I should get a response back by Saturday, 5/13. I will follow up with you as soon as I will get more information.  




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Official Employee

Message 3 of 4
127 Views
Solution

Hello Melindag311, just would like to follow up with the update. The prepaid visa card will be issued with the correct apartment number. Please allow 6-9 weeks for receipt of the card.  Please let me know if there is anything else I can help you with. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 4 of 4
88 Views

Thank you very much for the promptness!