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Need help with new construction installation

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Need help with new construction installation

Hello.

I had Comcast service to my residence via overhead line through my property. As of January, we disconnected service and moved our residence off of the property.  We are in the process of a new construction home build on the same lot.  I want to get an underground line hooked up to service the new structure.  The drop location on this new building is approximately 250' from the service pole.  We are doing site work now and can have the trench prepared for Comcast to lay CIC or the material could be provided to us and we can lay it.  I was unsuccessful with finding any solutions when calling the 1-800 XFINITY number and I am not sure how to connect with the new construction team.  How do I proceed in getting this taken care of?  Thanks in advance.

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Cable Expert

Re: Need help with new construction installation

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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Official Employee

Re: Need help with new construction installation

Hi Ttang, thank you for reaching out, I can help with this. To get started could you please send me a private message with your account information (your name, address and account number).

 

Thank you


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I am an Official Comcast Employee.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Official Employee

Re: Need help with new construction installation

Hi Ttang, thank you for your private message.  Please reach out if you are still in need of assistance.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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