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Need Help with reward card issue ?

Posted by
Frequent Visitor

Member Since: ‎10-18-2006
Posts: 16
Message 1 of 3 (89 Views)

Need Help with reward card issue ?

I was entered into a new triple package bundle 2 days ago.

 

the advert said receive a visa reward card.

(the amount varies between ads $200 / $400)

 

Anyway, I called Customer Service, and there isn't  anybody anywhere at Xfinity / Comcast,

that will help. the only Info received was " there is NO reward card on your account".

 

Now that we have you signed-up - You get NO card.

 

I see that this is a problem with several people here, what to do ?

any help appreciated.

 

 

I hope this is NOT the Xfinity Customer Care Service being talked about ?

seems Xfinity doesn't care about long-time standing customers.

 

Jack

 

2 REPLIES
Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,619
Message 2 of 3 (80 Views)

Re: Need Help with reward card issue ?

I've asked a Comcast employee to help you. You should expect a reply soon.




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Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 3 of 3 (23 Views)

Re: Need Help with reward card issue ?

Hi 222221 -- Thank you for bringing this Visa card issue to our attention. Our team who handles Visa card issues reviewed your account and verified it was to come with a $200 Visa card. They have marked your account accordingly to receive it. Provided your account passes the eligibility time frame then this Visa card will process. 




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