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My cable hasn't been buried

Posted by
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Message 1 of 9
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I'm a new comcast customer, I've had service for about a week, they installed a new temporary line, the guys that were supposed to come bury the cable, came on the day of appointment, they left without burying the cable..... their excuse was " we don't have the proper thin cable with us that we need to replace this temporary one" ..... they said they'd be back the next day. They NEVER showed up, I called customer service & rescheduled an appointment, they were supposed to come yesterday & they never showed up.... what kind of service is this???!! I need this cable to be buried ASAP this is unacceptable! I will be waiting for a comcast employee to reply to help with this issue.
8 REPLIES
Posted by
Cable Expert

Message 2 of 9
139 Views

I've asked a Comcast employee to help you. You should expect a reply soon.




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Posted by
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Message 3 of 9
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Where will I be contacted, on this thread or through email?? & when will I be contacted?
Posted by
Cable Expert

Message 4 of 9
115 Views

They will reply in this thread. They seem a little behind today. I'd give them 12-48 hours to respond. 




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Posted by
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Message 5 of 9
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Ok, I appreciate it, thanks
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Message 6 of 9
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Any idea when someone will respond from Comcast??? Still no reply from anyone & it's already Friday
Posted by
Administrator

Message 7 of 9
57 Views

Hi SalvadorR240 -- I can help with this cable bury request. I reviewed your account and this bury job is showing completed as of today. Can you confirm this has been completed?




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Posted by
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Message 8 of 9
47 Views
Yeah they showed up yesterday & buried the cable. So everything is taken care of now.
Posted by
Administrator

Message 9 of 9
19 Views

Excellent. Thank you for the update. 




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