Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,488

members

590

online

29,174

topics

Top

Moving to a non serviceable apartment

New Poster

Moving to a non serviceable apartment

Unfortunately, I am moving to an apartment (3miles away from current place) where Xfinity is not willing to offer their services. Xfinity is charging me an ETF for their incapability to proide service. I understand you have it mentioned in your terms which is seriously unacceptable. Any customer would only assume charges when they are at fault, but this conditions of ETF is unacceptable being Xfinities incapability.

I have seen similar complaints from numerous other customers and yet Xfinity is charging with ETF. I dont understand if the company is ever listening to their customers grievances. Its strange to see COMCAST willing to loose their customers for life time than framing customer friendly terms.

 

My intention in choosing COMCAST was its wider network, but I was wrong. I will alert all my friends from choosing COMCAST.

#Unfair practice.

Service Expert

Re: Moving to a non serviceable apartment


@goutham46 wrote:

Unfortunately, I am moving to an apartment (3miles away from current place) where Xfinity is not willing to offer their services. Xfinity is charging me an ETF for their incapability to proide service. I understand you have it mentioned in your terms which is seriously unacceptable. Any customer would only assume charges when they are at fault, but this conditions of ETF is unacceptable being Xfinities incapability.

I have seen similar complaints from numerous other customers and yet Xfinity is charging with ETF. I dont understand if the company is ever listening to their customers grievances. Its strange to see COMCAST willing to loose their customers for life time than framing customer friendly terms.

 

My intention in choosing COMCAST was its wider network, but I was wrong. I will alert all my friends from choosing COMCAST.

#Unfair practice.


You are the one breaking the contract, not Comcast, so the early termination fees are valid.  Due to territorial agreements with other ISP's Comcast isn't able to service all areas.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Moving to a non serviceable apartment

goutham46 -- Unfortunately, you will be charged for the ETF. As mentioned by Again, there are some areas that we can't serve. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 165 views
  • 0 kudos
  • 3 in conversation