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Moving nightmare

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I really don't understand how a costumer service representation could really tell me that I can not transfer my Comcast service. I've been a loyal customer for over 5 years and I have to live within a week and like that was not a nightmare already I was told that since the people who lived where I plan on moving to ran up THEIR bill and spilt I can't transfer there. How does that make sense!? I didn't do that plus isn't their job to make sure it doesn't go that far? So why am I being penalized?. I move in a week and I'd I love to stick with you guys so can this be fixed because that simple makes no sense.