Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,479

members

1,262

online

36,226

topics

Top

Modem update

New Poster

Modem update

I recieved an e-mail indicating that I'm elegible for a modem update on you.

Is ther a cost involved for this and will it increase my monthly fee?

Thank you,

gppl

Cable Expert

Re: Modem update

No extra fees and the shipping is even free. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Modem update

Hey gppl! 

 

@nerburg is correct. I can help get the new modem shipped to you if you'd like? If so, just send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: Modem update

Nerdburg: I got the same email re modem updating and am investigating the matter. I currently have an Arris Surfboard 6141 modem and a Netgear Nighthawk R7000 router. Both support DOCSIS 3.0.  I pay for Blast, and am getting about 235mbs down, 20mps up. The signal has weak spots in the house, and I want to strengthen it.

Some of the recommended upgrades support DOCSIS 3.1. I will be buying the equipment rather than renting.

Questions: should I opt for the DOCSIS 3.1 or is that overkill? I want the fastest, strongest wifi possible. Also—should I buy 2 pieces(a modem and a router) or get a combo unit? Thanks in advance. 

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 3 replies
  • 142 views
  • 0 kudos
  • 4 in conversation