I have been a customer with Comcast for four years. I recently moved to a new home and was told that my home was unserviceable. I found out that three neighbors on my street have service with Comcast. Two houses to the left of my house, and the house to the right of my home are all serviced by Comcast, but they continue to say that my home is unservicable. I have asked them many times to send someone to my home to tell me in person that mu house is unseravicable, but they constantly refuse. I have a Comcast box about 15 yards from my front door. Why can Comcast service 3 of my neighbors, but refuse me service? I was suggested by a Comcast agent to cancel my service. Why would Comcast lose a long time paying customer, before they would help me? I find this customer service to be very poor and I am highly disappointed with Comcast.
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I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.