Since Comcast has a contracted monopoly in areas, who is the local regulating authority that is responsible for fielding complaints? Something on the order of a Public Service Commission. County commissioners?
As an aside, I just love the methods of contacting customer or tech service they use. A chat system that is never connected, and their phone contact which basically says "Leave your phone number. Don't call us, we'll call you." :/
Thanks. I'm sitting here waiting for the telephone call back I was promised at 4:06pm today. Of course, when the notice says I will be called back on 4:09, I guess it is my fault for assuming they mean eastern standard time, where I am located.
[quote]Look on your bill for a "Franchise Authority" and its contact information. You can view a copy of the bill in "My Account" under "Billing".[/quote]
Thanks, but I looked and didn't see any such information. I found a phone number (800-934-6489), so I'm going to try calling that tomorrow and see if I can reach anyone. I've also got a note with an old phone number (800-266-2278) that I am going to try too.
Tried three (or was it four?) times today to get a call back, which never happened. Also tried numerous times to try to engage someone in chat, but all I get it the display below for all eternity, if I let it stay up, I guess.
I think they need to ad the text "after Heck freezes over" to that text line. **Really? H_e_l_l is a "bad word".
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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
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