Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,572

members

1,731

online

29,988

topics

Top

Line hanging, now severed. STILL WAITING 4 days later.

Regular Visitor

Line hanging, now severed. STILL WAITING 4 days later.

4 days ago I awoke to find the line to my home hanging down across the street. Called Comcast and told someone would come in three days. I expressed shock that a line hanging in the street did not warrant more urgent attention. They didn't share my concern.

The line was since severed. I haven't had service for two days. No one came yesterday as scheduled. This morning Comcast said someone will come by 10pm. It's now 5pm and there's a bad storm coming tonight. I'm guessing I'll be without cable a few more days. Thoughts? Help? Sympathetic gripes?
Cable Expert

Re: Line hanging, now severed. STILL WAITING 4 days later.

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Line hanging, now severed. STILL WAITING 4 days later.

Hi, NofinityAtAll - My apologies for this situation. Please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or account number, and I will address this issue asap. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 149 views
  • 0 kudos
  • 3 in conversation