I have had subpar cable TV from them since I bought my condo, nearly 7 years ago now. This is in spite of at least a dozen technician visits to my unit alone, in addition to countless visits to my building. To save myself frustration, I, at one point, negotiated a discount and accepted the crappy service.
However, I now get no channels in one room of my home, and my remote/cable box do not work at all in the other room. I had a technician here a week ago, and he did nothing to resolve the issue. I have spoken with numerous supervisors to address the problem, and no one has helped me.
I think I need to bite the bullet and get a satellite dish. There does not seem to be anyone competent at Comcast--from the technical or customer service side. I am paying for absolutely nothing but frustration.
Does anyone know how to reach someone high up who actually knows anything?
If there is I have not ever spoken with them, in all my calls to Comcast. As far as I know none of them are even located in the United States. Just the beginning of this week I spoke to one in The Phillipines!! I say, what's the matter with hiring United States Citizens as customer service rep's??
Try this. These folks tend to be very helpful in these situations:
Send an email to the We Can Help Team.. . firstname.lastname@example.org. . Include:. . full name. service address. phone number. account number. link to this thread. full details of the problems.
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here. Was your question answered? Mark it as an accepted solution! Did this post help? Why not give it a kudo!!!
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.