Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,498,081

members

57

online now

1,703,829

discussions

Is there anyone competent in customer service to address problems with service?

Posted by
Visitor
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎05-16-2013
Posts: 1
Message 1 of 3 (367 Views)

Is there anyone competent in customer service to address problems with service?

Comcast is the height of incompetence.

 

I have had subpar cable TV from them since I bought my condo, nearly 7 years ago now.  This is in spite of at least a dozen technician visits to my unit alone, in addition to countless visits to my building.  To save myself frustration, I, at one point, negotiated a discount and accepted the crappy service.

 

However, I now get no channels in one room of my home, and my remote/cable box do not work at all in the other room.  I had a technician here a week ago, and he did nothing to resolve the issue.  I have spoken with numerous supervisors to address the problem, and no one has helped me.

 

I think I need to bite the bullet and get a satellite dish.  There does not seem to be anyone competent at Comcast--from the technical or customer service side.  I am paying for absolutely nothing but frustration.  

 

Does anyone know how to reach someone high up who actually knows anything?

2 REPLIES
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-24-2008
Posts: 5
Message 2 of 3 (338 Views)

Re: Is there anyone competent in customer service to address problems with service?

If there is I have not ever spoken with them, in all my calls to Comcast.  As far as I know none of them are even located in the United States.  Just the beginning of this week I spoke to one in The Phillipines!!  I say, what's the matter with hiring United States Citizens as customer service rep's??

 

Posted by
Security Expert

Member Since: ‎10-07-2003
Posts: 20,976
Message 3 of 3 (332 Views)

Re: Is there anyone competent in customer service to address problems with service?

Try this. These folks tend to be very helpful in these situations:

 

Send an email to the We Can Help Team..
.
we_can_help@cable.comcast.com.
.
Include:.
.
full name.
service address.
phone number.
account number.
link to this thread.
full details of the problems.

TANSTAAFL!!








Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program