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Incompetence, Violations, LIES

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Message 1 of 6
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Comcast removed the wire from the pole in front of my home and cut service (claiming they were repairing an outage in the area).  Comcast replaced the wire (after a complaint) and claims the issue is with my equipment, causing problems in the area.  Comcast has missed 2 scheduled appts to replace the equipment.  Comcast has missed a commitment that I be contacted by the local Tech Manager.  Comcast is in violation of Local and Federal requirements.  Comcast will have to address this with the authorities I will be contacting in the morning.

 

Additionally:

Comcast has been unable to bill me correctly since moving service to a new home. 3-4 contacts and perhaps the next bill will be accurate.  I do not have high hopes.

 

Comcast had in their records something other than my correct SSN.  They would not communicate with me until/unless I obtained a SSN card and presented it at the local storefront (their error).

 

Comcast will not allow an official internal Complaint and does not have an Escalation process when the rep is unable or unwilling to perform their job.  Tom Karinshak's "feedback" staff does not support customers (they literally refused via email).

 

Comcast has requirements and obligations that are not being met.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
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Message 4 of 6
722 Views
Solution

First, Comcast finally replaced the wire they removed.  It is telling that no one at Comcast was aware of this 'signal leakage'.  We went from Comcast refusing to acknowledge a problem to "it's your whole neighborhood" to "you were scammed by another carrier there's nothing we can do for you".  Comcast missed 2 appts which apparently were not truly scheduled.  It is also telling that Comcast rushed right out here once the BBB case was opened.

Since this issue, my phone has not received all incoming calls.  Per Comcast not all settings were established correctly when Porting the line from another carrier (I've been a Comcast phone user for almost 10 years).  It is disgusting that Comcast employees are allowed (expected?) to use whatever excuse sounds good for the failures of their staff or Network.  Honesty and Integrity would go a long way in improving how Comcast is viewed by its customer base.

5 REPLIES
Posted by
Cable Expert

Message 2 of 6
690 Views

I've asked a Comcast employee to help you. You should expect a reply soon.




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Posted by
Admin1

Message 3 of 6
576 Views

Hi tm7563 -- I reviewed your account to see what's going on with your service. Looks like you had signal leakage going on. Signal leakage can disrupt many other over-the-air communications. For this reason, the Federal Communications Commission (FCC) regulates signal leakage and Comcast is fully committed to complying and addressing any signal leakage issues within the Comcast network. Your service may be interrupted while we work on a resolution in order to prevent further interference with over-the-air communications.  

 

I didn't see any prior appointments that you mentioned but I did see that we were able to come out yesterday to resolve this leakage. Can you verify that your service is back and working as intended? 




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Posted by
Regular Visitor
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Message 4 of 6
723 Views
Solution

First, Comcast finally replaced the wire they removed.  It is telling that no one at Comcast was aware of this 'signal leakage'.  We went from Comcast refusing to acknowledge a problem to "it's your whole neighborhood" to "you were scammed by another carrier there's nothing we can do for you".  Comcast missed 2 appts which apparently were not truly scheduled.  It is also telling that Comcast rushed right out here once the BBB case was opened.

Since this issue, my phone has not received all incoming calls.  Per Comcast not all settings were established correctly when Porting the line from another carrier (I've been a Comcast phone user for almost 10 years).  It is disgusting that Comcast employees are allowed (expected?) to use whatever excuse sounds good for the failures of their staff or Network.  Honesty and Integrity would go a long way in improving how Comcast is viewed by its customer base.

Posted by
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Message 5 of 6
197 Views
Incurring similar incompentence - the number of "False Statements" & apparently bewildered service, tech, so call expert Cisco utility pole technicians or installers is easily documented but such persons have no body ok knowledge or experience to accept nor process facts or evidence of such deviations from standards of practice, performance nor ethicial conduct.

And I am paying for this!
CEK
Posted by
Official Employee

Message 6 of 6
95 Views

Hello CEK. If you need support with any service issues or account concerns, please provide the details so I can assist. 

 

Thank you.   




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