Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,545

members

1,247

online

36,236

topics

Top

IPAD Offer, No IPAD Received

Regular Visitor

IPAD Offer, No IPAD Received

I took advantage of the IPAD offer for $5 a month.  I have an order confirmation but never received any further information and no delivery notice.  Can someone please help me with the status?

 

Thanks

Cable Expert

Re: IPAD Offer, No IPAD Received

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Frequent Visitor

Re: IPAD Offer, No IPAD Received

How long ago did you order? A number of people ordered before 3/19, but have gotten nothing in return. No confirmation or shipping number, but the have already been charged on their bill. Typical of this place.
Notice that there were no bad words used in this post, but it will be removed by them. Just watch and see.
Regular Visitor

Re: IPAD Offer, No IPAD Received

Mid March.  Currently the $5 charge is showing on my monthly bill

Valued Contributor

Re: IPAD Offer, No IPAD Received


@Thegooddoc5 wrote:
How long ago did you order? A number of people ordered before 3/19, but have gotten nothing in return. No confirmation or shipping number, but the have already been charged on their bill. Typical of this place.
Notice that there were no bad words used in this post, but it will be removed by them. Just watch and see.

Your post is still here, looks like. Plenty of commentary critical of Comcast on these forums, including from me. 

 

I ordered mine on Feb 5, got sent by next day UPS on Feb 15. More than likely that the huge rush of orders has put a dent on the delivery timetable. 

Admin1

Re: IPAD Offer, No IPAD Received

Hi turbo411 -- I can help with your iPad issue. I received your PM with this same request. I have replied back asking for your name, full service address, and either phone number or account number for authentication. Please provide this information in a PM response and I'll be able to assist. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: IPAD Offer, No IPAD Received

Sadly, still no answers whatsoever, just a charge on my bill

 

 

Regular Visitor

Re: IPAD Offer, No IPAD Received

ordered mine on the 28th and still no word on whats going on

Regular Visitor

Re: IPAD Offer, No IPAD Received

I ordered mine on 3/20/2018 and haven't received it yet.  I got an email saying I ordered it and it was added to my bill right away.  I have called several times and been bounced around with no one really knowing what to tell me.  I just want some kind of confirmation that it will be sent.

New Poster

Re: IPAD Offer, No IPAD Received

Ordered 3/19 and over a month later still no shipment confirmation. I've already been billed for it, and about to be billed for it on my next billing. I've already called COMCAST a total of 11 times talking to various department and have called 1-866-299-7677 again today and they said to wait another week. This is borderline fraud. Getting all the emails and phone call records that I've sent/made to file a BBB complaint.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 9 replies
  • 432 views
  • 1 kudo
  • 8 in conversation