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I would like to upgrade my service, but I cannot change it on my account.

Posted by
Contributor

Message 1 of 8
408 Views

I would like to upgrade my service, but I cannot change it om my account. I currently have 140+ channels, 55mbps internet and HBO & Streampix for $79.99. I saw that there is the 260+ channels, 100mbps & Streampix for $129.99-which I would immediately want to get.

7 REPLIES
Posted by
Contributor

Message 2 of 8
365 Views
Posted by
Contributor

Message 3 of 8
298 Views

Haven't even received 1 response in a week now. It sure was a lot easier when we could chat with the agents and receive a response in 1 or 2 days...but not anymore.

Posted by
Contributor

Message 4 of 8
236 Views

Wow! 10 days and NO RESPONSE from anyone at Xfinity. Are they all on vacation or do they no longer monitor these forums?

Posted by
Official Employee

Message 5 of 8
230 Views

Hello, and thank you for reaching out to us. I would be happy to assist you from here bckoopman. I apologize for the delay. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. 




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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
Posted by
Contributor

Message 6 of 8
208 Views

I click your name and send message, but it won't allow me to.

Posted by
Official Employee

Message 7 of 8
188 Views

Is there an error you're getting when trying? 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 8 of 8
152 Views

I click on your name and send Message, then it goes to a page and just shows Private Messages..nowhere to type anything, just all it shows is Private Messages.