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I demand a customer service phone number that works.

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Message 1 of 11
2,457 Views

I  demand a customer service phone number  by end of work day today that works.

1-800-934-6489 no joy.

 

 

10 REPLIES
Posted by
Cable Expert

Message 2 of 11
2,452 Views

1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489 or 1-888-934-6489




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Message 3 of 11
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1-800-934-6489 Does not connect me to a real person.

It was the only number in the Denver phonebook and my last paper billing statment.

I should not be the one to tell you to update your info.

 

I take care of my 94yr old mother, my phone and internet service was out most of monday.

Back in the day of MountainBell NEVER went down.

 

Im going to have to find some other way to get phone service.

I don't need internet service, cell phone, or TV.

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Message 4 of 11
2,421 Views

I just called all 3 numbers each time it was the same recording .. bla bla press1, 2 or 3 did not connect with anyone and was soon cut off.

 

This is your ONLY notice, Cancle All Services NOW!

I will not pay any outstanding charges....

 

 

Posted by
Cable Expert

Message 5 of 11
2,414 Views

You aren't talking directly to Comcast here (I'm just a mod)...

 

Sounds like Comcast might be having some issues with their phone system. Comcast chat may be able to help you: https://www.comcastsupport.com/ChatEntry/

 

or

 

To get help, contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com). You can also ask for help via Twitter (@ComcastCares), Facebook or the Comcast Direct Forum.




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Message 6 of 11
2,405 Views

I don't care..Be of SERVICE forward the post.

Have THEM call me!

This comuncation is over.

Posted by
Valued Contributor

Message 7 of 11
2,290 Views

Veteran6 - whats going on? anything I can help with?

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Message 8 of 11
2,251 Views

I have to say that I have SUPER bad experience dealing with Comcast when it comes to cancel services too. The automated system just hanged up on me, or it will just insist that I call back during regular business hours. Come on, can I just cancel my service with the "text chat" or a email please? What do you have to make canceling service SO HARD???  If you do a google search you will find lots of people complaining about this. Can Comcast try to do better about this please?? Thanks!

Posted by
Most Valued Poster

Message 9 of 11
2,233 Views

Try this. Walk ALL comcast equipment through your local comcast office front door. Get a receipt from comcast with name and serial #  for each item. Keep the receipt in a safe place for the next 120 years. Comcast inventory system needs a lot of work. Comcast may bill you for the returned equipment, and turn you over to collection. This could cause 2 dings to your credit.

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Message 10 of 11
1,209 Views
5 months later same thing! new customer with incomplete install.. this is outrageous!! i cannot get a human on the phone
Posted by
Official Employee

Message 11 of 11
1,198 Views

 ovamp,

 

I have sent you a private message to further assist you.




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