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I can't upgrade online. It prompts me to call.

Posted by
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Message 1 of 6
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When I try to manage my current plan or look at options for upgrading or changing my servics it says "We're sorry, it looks like you'll need some help completing your order. Please call us at 1-877-680-7173 and we can help." Why can't I see the optios and choose for myself? Waiting on hold for over 10 minutes is not very pleasant.

5 REPLIES
Posted by
Official Employee

Message 2 of 6
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Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you




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Posted by
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Message 3 of 6
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I am having the same problem. Can't do it. Have emailed some other Comcast person on this forum. No answer. Have been in the store. Have called an 800 number. Everyone rattles off numbers and all are different. It is beyond frustrating. What's more, no one will answer you. One person says something and another rep will say, "I don't know about that. I don't know anything about that." It is unbelievable. I do not feel it's the reps' fault. Obviously people aren't properly trained. My bill went up exponentially because a promotion ended and trying to get some straight answers from anyone is maddening. Someone sent me to a supervisor VOICE MAIL. 

 

Does anyone on this forum know how to talk to someone who knows what they are talking about? Thank you.

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Posted by
Service Expert

Message 4 of 6
129 Views

SureB wrote:

I am having the same problem. Can't do it. Have emailed some other Comcast person on this forum. No answer. Have been in the store. Have called an 800 number. Everyone rattles off numbers and all are different. It is beyond frustrating. What's more, no one will answer you. One person says something and another rep will say, "I don't know about that. I don't know anything about that." It is unbelievable. I do not feel it's the reps' fault. Obviously people aren't properly trained. My bill went up exponentially because a promotion ended and trying to get some straight answers from anyone is maddening. Someone sent me to a supervisor VOICE MAIL. 

 

Does anyone on this forum know how to talk to someone who knows what they are talking about? Thank you.


Never PM an Official Employee or Expert unless requested.
Never respond to another customer's PM unless you have requested they send you one.

When you send an unrequested PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.

 

This is a message board.  The Official Employees here will respond to your original post as quickly as they are able; it could be sometime today or could be a few days from now.  Please wait for their response and do not post regarding your issue more than one time as this is against Forum Guidelines.

 

Thanks




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Posted by
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  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 6
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I'm sorry. Thank you for explaining the rules. 

Posted by
Official Employee

Message 6 of 6
44 Views

Hello SureB,

 

I would love to help get this issue resolved for you as soon as possible. Would you please send a private message verifying your account with the account name, phone number, and service address? Once I have this information we can get started. Thank You




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon