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How does a customer get a supervisor on the phone?

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Message 1 of 15
3,607 Views

I called 800-COMCAST today. I knew exactly what the problem was with my outgoing email as I had it before. I finally asked to speak with a supervisor and was told NO. Flat out NO. I called back in hoping to get a different response as this was just outrageous. I was told "sure hold on" and was then transferred to a product line - not even comcast - somebody trying to phish info. So, I tried a third time and was put on hold for over 15 minutes. When a supervisor finally got on the line, I was disconnected....

 

My time invested - over an hour.

 

Needless to say not a very Comcastic experience today.

14 REPLIES
Posted by
Gold Problem Solver

Message 2 of 15
3,602 Views

I am sorry you have had trouble when calling Comcast.  If you have a problem with your e-mail, please do post in the E-Mail Forum what is happening and we will try to help you if we can.

 

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Frequent Visitor

Message 3 of 15
3,542 Views
Welcome to Comcast.  It only gets worse.
Posted by
Contributor

Message 4 of 15
3,520 Views

Comcast supervisors are seldom worth the wait.

 

powerless and or slightly less clueless than the reps

Posted by
New Poster
Message 5 of 15
3,488 Views
Good luck with that one!  When I asked where I could go to talk with a supervisor in person, I was told that they don't allow access to the building--that they will come to you.  Yeah, right!  I asked for my phone number to be "ported" from AT&T to Comcast on May 22nd.  Was told 1 - 2 weeks.  Am now told August 6, 7 or 8th.  Meanwhile have to keep paying two bills.  Since May 22nd I have paid $597.  Today, the sales rep told me he was tired of being "picked on."  Are they hiring 5 year olds now?
Posted by
Bronze Problem Solver

Message 6 of 15
3,478 Views

tcjcllc wrote:
Good luck with that one!  When I asked where I could go to talk with a supervisor in person, I was told that they don't allow access to the building--that they will come to you.  Yeah, right!  I asked for my phone number to be "ported" from AT&T to Comcast on May 22nd.  Was told 1 - 2 weeks.  Am now told August 6, 7 or 8th.  Meanwhile have to keep paying two bills.  Since May 22nd I have paid $597.  Today, the sales rep told me he was tired of being "picked on."  Are they hiring 5 year olds now?

tc,

 

this is unacceptable and i will have someone contact you to get this resolved asap

George Lunski
"Retired" Comcast Help Forums Administrator


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Posted by
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Message 7 of 15
3,430 Views
I was finally able to get a 215 phone number for the office of the President.. Not sure this will help, but I concur, the general feeling is that if "we ignore you enough, you will just go away". Too bad Comcast bought the local cable company. Since then, downhill...
Posted by
Contributor

Message 8 of 15
3,426 Views

don't worry.

 

Your experiences will get much worse.  much much worse.

 

Imagine if you will moscow in the 1970's. And make it worse.

Posted by
Contributor

Message 9 of 15
3,424 Views

Opps forgot my new tag line.

 

"behind every customer request is a person who paid for the services they are requesting. Please respect their feelings as you unreasonably deny services paid for"

Posted by
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Message 10 of 15
1,736 Views
I am having such issues getting this billing problem resolved!! I have spoken to Chrisy Mcgill and have had email exchanges and yet nothing has changed. They continue to tell me the bill will be credited not to pay until it's done. Well guess what...it's never been done. When I request her supervisor, she hangs up on me. hELP!!

I have copes of all correspondences.
Posted by
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Message 11 of 15
1,717 Views

I've had similar problems with customer service. After giving my information to customer service they tell me they have to forward me to another department. Finally I asked to speak to a supervisor. Then I was put on hold and hung up on.  I gave up on trying to speak to a supervisor and tried beind direct about what I wanted done (rather them figure out the solution).  They said they needed to speak to a supervisor to fix my problem and didn't want to keep me on hold, so they would have to call me back. I was called back one time to me that the problem was still being looked at. Never got another call back and my bill is still not right and they have not removed the service I never ordered.  I orginallly ordered a package for under $60 and somehow it has slowly hiked to $200 per month.  They sent me some equipment (that was suppose to be sent 6 months ago), tell me they won't charge me, then charge me anyway. I pay for it just to get it over with and move on with my service but then they add something to my account.  I am so sick of this.  I have a business and need business services. I am not going with Comcast. I'm still doing the research but I think I'm going with Verizon.   I'm need to ask around a little more though. I don't want similar problems with my business because I have more important things to worry about. 

Posted by
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Message 12 of 15
1,335 Views

There hs no way to get a speak to a supervisor or manager at Comcast

 

Today is 2-6-15

 

that's 2015

 

I read post going back to 2009

you couldnt contact one then and you can't now

 

however you can reach a foreign accented person in the PHILLIPNES

that is correct no lie

 

they are so untrained

They read the same thing over and over again

and never resolving the problem

Posted by
Most Valued Poster

Message 13 of 15
1,332 Views

 

they are so untrained

They read the same thing over and over again

and never resolving the problem


No, they ARE trained and are doing just what they are trained to do.

 

As long as Comcast doesn't resolve the problem, it very often saves or makes them money.

 

Starting to make sense now?

Posted by
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Message 14 of 15
1,314 Views

I've never had a problem speaking with an actual human (I use that term loosely) I spoke with 2 yesterday about

their lousy service - The numbers I called were 800-266-2278 and 855-589-0589. I made no changes at all, but

my cable bill literally doubled - from $71 to $144! I am seriously thinking of just keeping internet and streaming

TV channels from online. This is a remedy I suggest we all check out.

Posted by
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Message 15 of 15
1,313 Views

I dropped Comcast phone service and went with Walmart's Straight Talk home line for $15 monthly. This is for nationwide free calling. My granddaughter accidently unplugged it one night and due to battery back-up my phone still worked. You can also travel with this unit as it will work anywhere, you would just need to re-charge the battery as needed. I have had mine over a year and have had no problems or outage at all. Comcast actually told me my bill would only be 15 cents less a month, I was

so dissatisfied with their phone service I dropped it anyway and found out that was a lie as my bill dropped more than enough

to pay for Straight Talk.