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How do I get somebody to bury this cable

Posted by
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Message 1 of 6
233 Views

It's been warm, the ground hasn't been frozen in a number of weeks.

How do I get somebody out here to bury this cable before the dog eats it?

I noticed it wasn't an FAQ which is odd as most Xfinity people I know have the same frustration.

Quick to install.   Not so quick to bury the cable.

5 REPLIES
Posted by
Cable Expert

Message 2 of 6
212 Views

I've asked a Comcast employee to help you. You should expect a reply in this thread in 12-48 hours.

 

 




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Posted by
Administrator

Message 3 of 6
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Hi RandomBiPed -- I can help with this cable bury request. I have submitted a request with tech ops. They will schedule a bury team to come complete this job. 




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Posted by
Administrator

Message 4 of 6
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Wanted to update you that we were able to get a cable bury scheduled for you. 




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Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
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Message 5 of 6
119 Views

Under promised.

Over delivered

Now my dog is upset.

 

Was promised May 2 cable burial.

The "shovel guy" buried it yesterday (April 27)

The dog really wanted to bite that cable in half.  The shovel guy ruined it for him.  Now he's depressed.

 

Thanks everybody.  With a little patience this forum accomplished what I needed it to.

Now about those bugs that occasionally have my screen turn pink and freeze (sound keeps going) (reboot required to clear)...... 

Severity 4.  Doesn't happen often enough to do anything more than hope for fix some day.

 

Posted by
Administrator

Message 6 of 6
58 Views

Glad to hear this cable has been buried. I hope your dog understands and is able to recover from not being able to chew it up. I can help with your TV screen issue as well. I reviewed your account and your account health is showing multiple out of spec signal levels. That will cause the TV screen symptoms you're experiencing. It's recommended to have a tech visit to resolve these issues. I can schedule one for you. I would need you to verify your account information by sending me a PM with your address, phone number, and/or account number. I will also need to know days/times that work best for you to have a tech out.

 

Click my name (ComcastZach) and click Private Message Me. 




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