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How can I have an old exterior cable removed?

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New Poster

How can I have an old exterior cable removed?

Back in July we had service installed, and were told an old cable running to our house was no longer active. Rather than remove the old one, our technician installed a new one.

We were just hit by a pretty bad snowstorm and the cable has been pulled down from our house, taking siding with it. 

What can I do to get someone to remove this cable? It is currently a hazard hanging off of our house to a street pole.

Thanks!

Accepted Solution

Re: Who can I contact to have an old hazardous exterior cable removed?

adonnelly17, we just had a pretty bad snow storm in Philadelphia as well so I can relate. Let's take care of that hanging wire. Please send me a private message with your full name, address and phone number for help. 

 

KenF

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Cable Expert

Re: How can I have an old exterior cable removed?

Comcast will send a tech out to remove that old line.

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

 




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Official Employee

Re: Who can I contact to have an old hazardous exterior cable removed?

adonnelly17, we just had a pretty bad snow storm in Philadelphia as well so I can relate. Let's take care of that hanging wire. Please send me a private message with your full name, address and phone number for help. 

 

KenF


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: How can I have an old exterior cable removed?

Thank you for the help!!

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