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Horrible customer service

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Good afternoon,

I contacted comcast on September 5th through chat after an overcharge appeared on my back statement.  I made a payment and somehow comcast charged my account for 2 payments.  I was assured on this date by Yatin that a refund would be granted within 7 days of request.  I was not asked to provide any additional information to support this return.  I asked for a follow up call be made to confirm this return and the repesentive assured me I would receive this return call "in a couple of days".  I made the decision this morning (9/11/2017) to contact comast again because,  A.  I did not receive a refund and B. I did not receive a ruturn call.  I was told this morning that my refund had been cancelled due to lack of information to support return.  Comcast did not at any time request "additional information".  I spent 3 hours on the phone with a number of agents and supervisors.  3 hours and my issue has not been taken care of.  In fact, I was told to fax proof of the double charges to comcast only to learn that the fax number i was given was incorrect.  Yes comast..... I sent my information to an incorrect fax number.... Information with my account number and personal information. Something you told me I needed to include.  As of right now I do not know if I will ever be refunded for your mistake.  I do know this, I have never been treated the way your 3 customer service agents and a supervisor treated me this morning.  I ended the call without resolution and feeling as though this issue was my fault.  I was told because I didnt provide additional information my request was cancelled.  Information I was not told to provide.  I was also told I should have canelled the charge with my bank.  Something I was not told to do.  I disconnected my call in disbelief.  You have failed comcast.  Not only did your agents fail to resolve the issue, you have lost another customer.  #youfailedcomcast #10yearcustomer #helloATT

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 2 of 2
142 Views
Solution

Hi, TMcinally - The e-check payment reversal has been done. Please allow 3-5 business days for funds to appear back in the account. Let me know if you won't receive money back in 5 business days. Thank you!




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1 REPLY
Posted by
Official Employee

Message 2 of 2
143 Views
Solution

Hi, TMcinally - The e-check payment reversal has been done. Please allow 3-5 business days for funds to appear back in the account. Let me know if you won't receive money back in 5 business days. Thank you!




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon