You need to call 1-800 comcast and speak with someone in the Billing Department. The Help Forums are monitored primarily by other customers like yourself, and we do not have access to your account at all.
Need Email Help? Please post the following information in your post. Do you use XfinityConnect? The Full or Lite version? Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.) Which browser/version do you use? And- have you cleared your browser cache? Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.