I typically pay my bill 1-2 weeks before it is due. So this month I get my bill, which normally shows I already have a zero balance, to find a charge of $70.00 which I cannot explain. I call customer service to see what the charge is for and I am told that a technician came to my house and made an installation. I explained that this is far from the truth. What actually happened was that my wife plugged in the box for my upgraded service that I obtained 3 months ago and called the number that the install paper advised. If you think I am going to pay $70.00 for a phone call, you are sadly mistaken. Customer service told me that the best thing they could do was to credit my bill $20. Why should I pay the $50 balance for a Comcast charge that doesn't belong there to begin with? No one ever came to my house to install anything!!! I have a copy of my wife's phone bill showing the date, time, and minutes she made the call to a Comcast phone number on the date of the charges. Bottom line-- This charge is bogus and I refuse to pay it.
I apologize for your billing issue and customer service experience. I have applied a credit to your account for the Change Of Service charge. Please allow 1-2 billing cycles for this credit to appear. If you have any other questions or concerns please reply back.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!
I am an Offical Comcast Employee. Official Employees are from multiple teams within Comcast. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am a Comcast Employee. Please post so people with similar questions may benefit.
Was your question answered? Mark it as a solution!