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Fraudulent Charges on my Bill

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Message 1 of 4
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I typically pay my bill 1-2 weeks before it is due. So this month I get my bill, which normally shows I already have a zero balance, to find a charge of $70.00 which I cannot explain. I call customer service to see what the charge is for and I am told that a technician came to my house and made an installation. I explained that this is far from the truth. What actually happened was that my wife plugged in the box for my upgraded service that I obtained 3 months ago and called the number that the install paper advised. If you think I am going to pay $70.00 for a phone call, you are sadly mistaken. Customer service told me that the best thing they could do was to credit my bill $20. Why should I pay the $50 balance for a Comcast charge that doesn't belong there to begin with? No one ever came to my house to install anything!!! I have a copy of my wife's phone bill showing the date, time, and minutes she made the call to a Comcast phone number on the date of the charges. Bottom line-- This charge is bogus and I refuse to pay it.

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Message 3 of 4
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Solution

Dawn,

Thank you for resolving this for me. I was getting nowhere with the customer service rep I spoke to on the phone. I appreciate the fair resolution.

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Message 2 of 4
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Hello TerryMiller,

 

I apologize for your billing issue and customer service experience. I have applied a credit to your account for the Change Of Service charge. Please allow 1-2 billing cycles for this credit to appear. If you have any other questions or concerns please reply back. 




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Posted by
New Poster
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
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 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 4
238 Views
Solution

Dawn,

Thank you for resolving this for me. I was getting nowhere with the customer service rep I spoke to on the phone. I appreciate the fair resolution.

Posted by
New Poster
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 4 of 4
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