Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,681,344

members

56

online now

1,850,243

discussions

Back to Top

Facebook Support Team is Awful

Posted by
Contributor

Message 1 of 9
358 Views

The facebook support team used to be great. They quickly responded to my questions and/or feedback. Now it takes hours to days to get a response (if I even get one). Sometimes what I've sent isn't even read. This issue really needs to be fixed and customer service needs to improve.

8 REPLIES
Posted by
Problem Solver

Message 2 of 9
348 Views

 Hello jarlmaster47,

 

I certainly apologize for any inconvenience you have experienced. I will be more than happy to assist you if you detail your issue here.  




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 3 of 9
313 Views

ComcastMatthew wrote:

 Hello jarlmaster47,

 

I certainly apologize for any inconvenience you have experienced. I will be more than happy to assist you if you detail your issue here.  


Just please pass on the feedback to corporate so that they can improve facebook customer support. Anyway my issue is that the Xfinity Insight Community site has no content on it for me to respond to. No surveys or anything for the past 2 weeks that I've been a part of it. I get no response from the Insight Community support team either. There needs to be some content put on on that site. Customer service needs to improve across the board. These are all issues that can't just be solved immediately, but require some effort from corporate.

Posted by
Problem Solver

Message 4 of 9
311 Views

Hello jarlmaster47,

 

I will get this to the correct people. Thank you for your feedback. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Admin1

Message 5 of 9
297 Views

jarlmaster47 -- Xfinity Insight Community content becomes available when you're invited to participate in surveys, trials, discussion forums, and focus groups about Comcast products and services. You get invited to participate in 1 -3 activities per month. The only content you see is what activity you've been invited to. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 6 of 9
257 Views

ComcastZach wrote:

jarlmaster47 -- Xfinity Insight Community content becomes available when you're invited to participate in surveys, trials, discussion forums, and focus groups about Comcast products and services. You get invited to participate in 1 -3 activities per month. The only content you see is what activity you've been invited to. 


Thanks. I'd like to be invited to more activities in that case.

Posted by
Admin1

Message 7 of 9
228 Views

You're welcome. The number of activities you're invited to is done at random so we do not have a way to increase the number of activities you're invited to. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Contributor

Message 8 of 9
192 Views

Still having issues with the facebook support team. They respond SO slowly. Please follow up on this issue with corporate (pass on further feedback)

Posted by
Admin1

Message 9 of 9
144 Views

Thank you for the alert. I will pass your feedback on to the appropriate management staff. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon