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Facebook Support Team is Awful

Posted by
Contributor

Member Since: ‎12-02-2016
Posts: 36
Message 1 of 9 (241 Views)

Facebook Support Team is Awful

The facebook support team used to be great. They quickly responded to my questions and/or feedback. Now it takes hours to days to get a response (if I even get one). Sometimes what I've sent isn't even read. This issue really needs to be fixed and customer service needs to improve.

8 REPLIES
Posted by
Official Employee Digital Care

Member Since: ‎08-24-2015
Posts: 1,236
Message 2 of 9 (231 Views)

Re: Facebook Support Team is Awful

 Hello jarlmaster47,

 

I certainly apologize for any inconvenience you have experienced. I will be more than happy to assist you if you detail your issue here.  




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Posted by
Contributor

Member Since: ‎12-02-2016
Posts: 36
Message 3 of 9 (196 Views)

Re: Facebook Support Team is Awful


ComcastMatthew wrote:

 Hello jarlmaster47,

 

I certainly apologize for any inconvenience you have experienced. I will be more than happy to assist you if you detail your issue here.  


Just please pass on the feedback to corporate so that they can improve facebook customer support. Anyway my issue is that the Xfinity Insight Community site has no content on it for me to respond to. No surveys or anything for the past 2 weeks that I've been a part of it. I get no response from the Insight Community support team either. There needs to be some content put on on that site. Customer service needs to improve across the board. These are all issues that can't just be solved immediately, but require some effort from corporate.

Posted by
Official Employee Digital Care

Member Since: ‎08-24-2015
Posts: 1,236
Message 4 of 9 (194 Views)

Re: Facebook Support Team is Awful

Hello jarlmaster47,

 

I will get this to the correct people. Thank you for your feedback. 




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Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 5 of 9 (180 Views)

Re: Facebook Support Team is Awful

jarlmaster47 -- Xfinity Insight Community content becomes available when you're invited to participate in surveys, trials, discussion forums, and focus groups about Comcast products and services. You get invited to participate in 1 -3 activities per month. The only content you see is what activity you've been invited to. 




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Posted by
Contributor

Member Since: ‎12-02-2016
Posts: 36
Message 6 of 9 (140 Views)

Re: Facebook Support Team is Awful


ComcastZach wrote:

jarlmaster47 -- Xfinity Insight Community content becomes available when you're invited to participate in surveys, trials, discussion forums, and focus groups about Comcast products and services. You get invited to participate in 1 -3 activities per month. The only content you see is what activity you've been invited to. 


Thanks. I'd like to be invited to more activities in that case.

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 7 of 9 (111 Views)

Re: Facebook Support Team is Awful

You're welcome. The number of activities you're invited to is done at random so we do not have a way to increase the number of activities you're invited to. 




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Posted by
Contributor

Member Since: ‎12-02-2016
Posts: 36
Message 8 of 9 (75 Views)

Re: Facebook Support Team is Awful

Still having issues with the facebook support team. They respond SO slowly. Please follow up on this issue with corporate (pass on further feedback)

Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 9 of 9 (27 Views)

Re: Facebook Support Team is Awful

Thank you for the alert. I will pass your feedback on to the appropriate management staff. 




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