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Early Termination Fee Not Being Waived- Moving to non service area.

Posted by
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Member Since: ‎06-08-2013
Posts: 6
Message 1 of 3 (653 Views)

Early Termination Fee Not Being Waived- Moving to non service area.

I have Comcast Home Security. My wife and I just purchased a house. When we called Comcast to have our service transferred, we were told
that Comcast doesn't offer service at our new home. So when I inquired about the early termination fee, the representative said that we still
had to pay it. I spent the whole day speaking with different customer service representatives, all whom were not helpful or sympathetic to
the situation at hand. I was able to cancel my gym membership and and another service provider who doesn't service the area which we are
moving to without any problems. I feel this is unfair.
2 REPLIES
Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,274
Message 2 of 3 (634 Views)

Re: Early Termination Fee Not Being Waived- Moving to non service area.

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter or Facebook.




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Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎06-08-2013
Posts: 6
Message 3 of 3 (622 Views)

Re: Early Termination Fee Not Being Waived- Moving to non service area.

Thank you. I just emailed Comcast Corporate Customer Service. Hopefully this can get resolved.