Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,431,480

members

12

online now

1,659,813

discussions

Early Termination Fee Not Being Waived- Moving to non service area.

Posted by
Visitor
Member Since: ‎06-08-2013
Posts: 6
Message 1 of 3 (628 Views)

Early Termination Fee Not Being Waived- Moving to non service area.

I have Comcast Home Security. My wife and I just purchased a house. When we called Comcast to have our service transferred, we were told
that Comcast doesn't offer service at our new home. So when I inquired about the early termination fee, the representative said that we still
had to pay it. I spent the whole day speaking with different customer service representatives, all whom were not helpful or sympathetic to
the situation at hand. I was able to cancel my gym membership and and another service provider who doesn't service the area which we are
moving to without any problems. I feel this is unfair.
2 REPLIES
Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,188
Message 2 of 3 (609 Views)

Re: Early Termination Fee Not Being Waived- Moving to non service area.

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter or Facebook.

Posted by
Visitor
Member Since: ‎06-08-2013
Posts: 6
Message 3 of 3 (597 Views)

Re: Early Termination Fee Not Being Waived- Moving to non service area.

Thank you. I just emailed Comcast Corporate Customer Service. Hopefully this can get resolved.