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Drop Line cut by fire department. Issues aren't outage related.

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Regular Visitor

Drop Line cut by fire department. Issues aren't outage related.

Hey there,

 

Late yesterday evening my low hanging drop was cut by the fire department during the high winds we experienced here. I've tried multiple times to reach support over the phone, however most of the time I'm redirected to an automated message regarding an outage in my city. This issue won't be resolved until a technician arrives and replaces the service drop to my home. Any help would be awesome, thanks!

Accepted Solution

Re: Drop Line cut by fire department. Issues aren't outage related.

Thank you for the reply cmdarnellrn,  I can review the ticket and see if I am showing any updates from my side.  Please send me a private message with your account information (Name on account ,address on account and account number).

 

Thank you

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Cable Expert

Re: Drop Line cut by fire department. Issues aren't outage related.

@cmdarnellrn 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Official Employee

Re: Drop Line cut by fire department. Issues aren't outage related.

Hi cmdarnellrn, I am showing that you called in recently, and per notes they were able to assist with this.  If this is not the case please let me know.

 

Thank you




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Regular Visitor

Re: Drop Line cut by fire department. Issues aren't outage related.

Hey ComcastPhil, 

 

I have called and was told my account was notated about my drop being cut,  and have had a ticket created for this issue.  Am I looking to hear back from Comcast anytime soon?  I haven't had any communications or an ETA since this ticket was created,  and I have no idea of the status of the ticket. 

 

Thanks! 

Official Employee

Re: Drop Line cut by fire department. Issues aren't outage related.

Thank you for the reply cmdarnellrn,  I can review the ticket and see if I am showing any updates from my side.  Please send me a private message with your account information (Name on account ,address on account and account number).

 

Thank you




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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
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Regular Visitor

Re: Drop Line cut by fire department. Issues aren't outage related.

Thanks ComcastPhil and the Comcast team for working with me through this, my drop has been replaced and I appreciate everyone's help and support!

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