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Double play package for existing customers

New Poster

Double play package for existing customers

My bill is too expensive right now so I wanted to downgrade to a double play package to lower the cost. After spending 2 hours with reps and even a supervisor the best that can be offered me barely saves me anything. They cited that I can not get a promotional package for the double play and what I have is the best I can get. As a long time customer that is not good enough, unless I can get a double play package that better suits my need I will have no choice but to change service providers. I don't care for premium channels, I just want good internet and basic TV...no phone. This is the last straw for me so I hope this reaches someone that can make a difference, I was looking at the double play packages that are 59.99 - 69.99
Official Employee

Re: Double play package for existing customers

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

New Poster

Re: Double play package for existing customers

I’m in the exacts same situation as you. I now have triple play that includes a phone I don’t want and premium channels I don’t watch. It was the best deal when my double play promotion expired and the price increased. I feel like the plans slowly creep up in size and cost after you become a customer. $210 a month and all I really want is internet and TV. I have to be inconvenienced and drop Comcast as a provider to get back in at their low cost introductory level. I’ve been on the phone and double play isn’t available to me. Does that make any sense? Next, the best deal will be the quad play and I’ll have an alarm that I also don’t want. AT&T did this to me 10 years ago and once the competion caught up with them I never used their service again. Comcast is at a tipping point for me...I’m nearly convinced that they are taking advantage of customers because they are the incumbant provider. Didn’t old Ma Bell do that? Didn’t turn out to well for them.
Official Employee

Re: Double play package for existing customers

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Double play package for existing customers

I have the same problem.  Was sold the Triple Play last time my promo rate expired & now that rate has expired am paying a ridiculous amount (I've never used the phone).  All I want is Standard Double Play & xfinity website won't let me change without calling in.  I don't have 2 hours to spend on the phone & am about to cancel it all.   Why not if I can pay half at the competitor?  It's such a shame - I like Comcast, but they are just robbing me blind & are soooo hard to work with.

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