Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,763,663

members

13

online now

1,919,108

discussions

Back to Top

Do you pay early termination fee from Qwest?

Regular Visitor

Do you pay early termination fee from Qwest?

My parents recently switched to Comcast from Qwest/DirectTV based on my recommendation. They are now being told they owe an early termination fee for cancelling their high-speed internet from Qwest. Their comcast installer told them that Comcast has programs where they will pay for the early termination fee of people who switch to Comcast. Is this true? If so, how do they go about getting this?

Silver Problem Solver

Re: Do you pay early termination fee from Qwest?

Hi

Welcome to the forums. This is mainly a customer to customer help site. You may need to call and ask about that policy. I will notify the forum administrator on this and he may be able to give you some more information. He is a Comcast employee, they normally don't watch all the forum threads for issues. He should get back to you tomorrow so keep an eye on this thread for feedback.

Thanks

 

Retired Administrator

Re: Do you pay early termination fee from Qwest?

Hi Donin - can you email me your parents' account information? I am not aware of such a program, but I would like to have someone look into this.

Just 'Dete'
Retired Help Forums Admin



Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon