Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,379,682

members

19

online now

1,610,936

discussions

Disconnection Fee

Posted by
Visitor
Member Since: ‎12-01-2009
Posts: 1
Message 1 of 1 (801 Views)

Disconnection Fee

I just spoke to a rude customer service representative who told me I would have to pay a disconnect fee although we are moving out of state. I know that I discussed this with Comcast when we changed from regular Comcast to xfinity triple, because we KNEW at that time we were moving. They guaranteed me that it would not be a problem. And when, after several attempts, of asking how much the termination fee would be, she kept telling me that she just needed to "make me aware of it", and "did I understand?". Yes, I understood what she was saying, but NO I didn't agree with it. I ended up asking to speak with a manager, who will "call me back", but this is just wrong!! After being a loyal paying customer for 9 years, I would expect to be treated better than that and not spoken down to. And for the record, the customer service representatives name is Gwen---very rude. She finally did tell me the charge would be $175.00 which I refused to accept. Really thankful they "monitor this call for your protection"! Can't wait for someone in management to here this one. Waiting for a call back, Melanie Moon
-->