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I am disabled and on a very fixed income. Been a customer about a year and have internet and cable. I went to make my payment today and my monthly bill went way up. Turns out my promo code has ended. I will have to cancel my service now and go with Century link internet only. Its such a shame because I really like my Xfinity cable and internet.
Well, nothing is as good as a new customer promotion, but the team might be able to help you find something suitable.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi michaelisfrench, I can assist going over current promotions with you and see if there is a new promotion and/or a way to save you monthly. To get started, please send me a private message with your account information (your name, address and account number).
Thank you for the reply and not a problem:
You can click on my name (ComcastPhill) and click on “Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
I private messaged you but have not heard back Did you receive OK?
I just checked and ComcastPhil was not on line for the forum. His shift at Comcast might not have started yet. You most likely will hear from him later after He goes through his PM's and checks your account records inorder to help you. He will get back to you.
Hi michaelisfrench, I have responded to your private message.
Hi Michaelisfrench, thank you for working with me via private message and please reach back out if you want to review promotions.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.