Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,705,414

members

75

online now

1,869,214

discussions

Back to Top

Did the bandwidth meter move?

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 6
2,991 Views

I can't seem to find the bandwidth meter anymore. Did it move? 

5 REPLIES
Posted by
Cable Expert

Message 2 of 6
2,986 Views

No, it didn't move.  Click on the "My Account" tab at the upper right of this page, sign in, select "User Settings," and it's near the top of the page.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 6
2,978 Views

Thats where it used to be. I do not have that there anymore. It has been like that for at least the last week.

Posted by
Service Expert

Message 4 of 6
2,976 Views

Call Comcast and ask for a roll and reprovision. If you have Comcast digital voice phone service do not use your home phone to call. The roll/reprovision process will knock out your phone service.

 

After a roll and reprovision the meter may not show up instantly. Sometimes it can take up to 24 hours to reappear.

 

When I got a new modem it took about 3 hours for the meter to show up after the roll and reprovision.

 

Did you recently replace your modem? A new one can cause the meter to disappear.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Gold Problem Solver

Message 5 of 6
2,972 Views

bkschlemm wrote: ... I do not have that there anymore. It has been like that for at least the last week.

Remember that to view the meter you must be logged in with a primary account, or with an unrestricted secondary account with billing access.

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 6 of 6
2,946 Views

Okay I will do so. I had mine replaced three or four weeks ago. I was able to see the bandwidth meter after that.

 

The logical thing for them to do would be to put some sort of "Hey, we can't monitor your bandwidth right now so call and reprovision your router" or something in the place of the bandwith meter instead of silently hiding it.