Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,558,092

members

24

online now

1,748,666

discussions

Back to Top

Customer Service Phone Number

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-04-2012
Posts: 2
Message 1 of 11 (545,551 Views)

Customer Service Phone Number

If you need to contact customer service and are using a BlackBerry or some other device without a conventional telephone keypad it is extremely difficult to determine the corresponding numbers to 1-800-XFINITY.  Please post the real digits as well 1-800-934-6489.  Thank you!!

10 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 2 of 11 (545,430 Views)

Re: Customer Service Phone Number

do you mean to 1800comcast?

 

1-800-266-2278

 

week after a four day weekend is always tough to get through.

 

have you tried to google comcast phone numbers to get alternate ones.

 

have you tried online chat

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎12-26-2010
Posts: 1
Message 3 of 11 (544,624 Views)

Re: Customer Service Phone Number

I can't agree more, they try to make it very hard to contact their no customer service center. The worst thing is the "ONLINE" Chatt. You get someone who has a machine setup to give useless plattitudes and never any service. Comcast has about the worst phone support in industry.

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,293
Message 4 of 11 (544,608 Views)

Re: Customer Service Phone Number


KBR046 wrote:

If you need to contact customer service and are using a BlackBerry or some other device without a conventional telephone keypad it is extremely difficult to determine the corresponding numbers to 1-800-XFINITY.  Please post the real digits as well 1-800-934-6489.  Thank you!!


That's a good point. One time my truck broke down and I tried to call for a tow. I remembered the number was "1-800-AAA-HELP" but there are no letters on my cell phone keypad...




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎09-14-2012
Posts: 2
Message 5 of 11 (314,971 Views)

Re: Customer Service Phone Number

Is there somewhere else we can register this complaint so Comcast can correct it? Comcast/Xfinity continues to only post the 1800COMCAST or 1800XFINITY numbers and you have to have an archaic phone for those letters to have numbers. On a Blackberry, the word COMCAST has only two numbers in it on the keyboard. COMCAST = 9 + . 9 * 4 (

 

It's ridiculous. 

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎06-14-2013
Posts: 1
Message 6 of 11 (122,926 Views)

Re: Customer Service Phone Number

This is the correct number...just called it!

Posted by
Silver Problem Solver

Member Since: ‎09-09-2009
Posts: 5,955
Message 7 of 11 (122,884 Views)

Re: Customer Service Phone Number


KBR046 wrote:

If you need to contact customer service and are using a BlackBerry or some other device without a conventional telephone keypad it is extremely difficult to determine the corresponding numbers to 1-800-XFINITY.  Please post the real digits as well 1-800-934-6489.  Thank you!!


Google has plenty of images of a traditional phone dial pad. Don't blame comcast for making a number easier to remember just because you have a non-traditional phone.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Member Since: ‎02-01-2011
Posts: 3
Message 8 of 11 (122,653 Views)

Re: Customer Service Phone Number

It's in the manual but here is the short form:

 

"Dial 1-8-0-0 or whatever the number prefix is. When you get to the letter, press the ALT key and hold and press the letters you need. The Blackberry will automatically figure out what numbers should be dialed. Press the click wheel and the call is imitated."

 

Yay for reading.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎02-20-2014
Posts: 2
Message 9 of 11 (111,585 Views)

Re: Customer Service Phone Number

Your an not undstanding what they asked for.  1-800Comcast is not a telephone number.  Numbers are numbers.  Letters are letters.  When someone asks for a telephone number we want a telephone number.   We don't want a Comcast telephone letters, but we wanted a Comcast telephone number.

Posted by
Silver Problem Solver

Member Since: ‎09-09-2009
Posts: 5,955
Message 10 of 11 (111,475 Views)

Re: Customer Service Phone Number


Nightwhisper wrote:

Your an not undstanding what they asked for.  1-800Comcast is not a telephone number.  Numbers are numbers.  Letters are letters.  When someone asks for a telephone number we want a telephone number.   We don't want a Comcast telephone letters, but we wanted a Comcast telephone number.


Does it matter? Every phone I've ever seen and used had letters on the keypad, and the way to dial letters on a Blackberry was already posted. Even if you do happen to have a phone that doesn't have letters and doesn't have a way to dial letters, it takes all of 5 seconds to go on google and pull up an image of a dial pad with letters. Stop nitpicking over semantics.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 52,545
Message 11 of 11 (111,461 Views)

Re: Customer Service Phone Number

Two year old thread now closed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon