Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,558,301

members

36

online now

1,748,850

discussions

Back to Top

Customer Service Lied to me!!!!

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎06-05-2013
Posts: 1
Message 1 of 1 (268 Views)

Customer Service Lied to me!!!!

I was called last week by Comcast Customer Service and was told that my promo offer would be finished very soon and would I be interested in receiving updated internet AND 2 YEARS FREE CABLE TV!!!!  Of course, I said yes after verifying the TWO YEARS FREE TV several times with her.  Also, I told her with the limited stations I would be receiving that I might want to keep my satellite and that I was also under contract with them.  She said it would not matter because I could have BOTH cable and satellite at the same time.  I said yes and we set up a time for the installer to be here.  He did arrive on time, BUT, I found out that I would be charged $45.00 for the outlet to be installed, but I would not be able to have both satellite and cable,  and it did NOT come free for two years but only 6 months!!!  He was extremely nice...long story short, he left without adding any cable service.  I was not told of the $45.00 outlet installation and was LIED TO BY YOUR CUSTOMER SERVICE DEPARTMENT!!!  I am soooo mad I could bite a nail in two!!  To be flat out lied to about this is outrageous and your company needs to hang it's head in shame!!!  I do not intend for this to be my last words on this and will post on Facebook and call the Better Busioness Bureau!!!   Margaret B. Millar