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Customer Service 800 number not working

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Cable is not working and can not get thru the Customer Service 1800-comcast. Pick option 1 - existing customer and you get to line that disconnects you...have now tried this about 12 times....aaaagh!

 

Cable has been out since this afternoon and I have missed all the football games...this is sooo frustrating!

 

I know the Comast/Xfinity Website sucks but now I concur with lots of people on this board that Comcast systems just are plain terrible..... I guess I will be looking at ATT or Dish when I move soon.