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Customer Retention

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Customer Retention

Could someone in Customer Service contact me?  My bill has been going up constantly.  Since the begining of this year the price has gone up 2 times.  After I complined to the Xfinity store representative I was asked to bring my issue here.  Ihave been a loyal customer for over 12 years and this price hikes are unbearable.  I would like to get some assistance here.

Cable Expert

Re: Customer Retention

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Official Employee

Re: Customer Retention

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon

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