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Customer Retention: Verizon FiOS is new to my area and offering great deals. Can Xfinity match it?

Regular Visitor

Customer Retention: Verizon FiOS is new to my area and offering great deals. Can Xfinity match it?

Verizon has just launched FiOS service in my neighborhood, and is offering some really great deals in an incentive to switch from Comcast/Xfinity. Is there a retention department I can speak to at Xfinity to see if they're able to match Verizon's offers? Right now some of Verizon's deals are as much as 40-50% less than what I'm currently paying with Comcast.

Thank you...

Cable Expert

Re: Customer Retention: Verizon FiOS is new to my area and offering great deals. Can Xfinity match i

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Regular Visitor

Re: Customer Retention: Verizon FiOS is new to my area and offering great deals. Can Xfinity match i

Thank you! Awaiting a reply.

 

Jesse

Official Employee

Re: Customer Retention: Verizon FiOS is new to my area and offering great deals. Can Xfinity match i

Hey jmberman!

 

Unfortunately, we don't price match, but I'd be more than happy to review the current offers in your area to see if we have something that would lower your rate again. Please send me a private message verifying your first and last name, street address including city state and zip code, and the account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


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Regular Visitor

Re: Customer Retention: Verizon FiOS is new to my area and offering great deals. Can Xfinity match i

I just replied to you via PM. Thank you again for your help!

Official Employee

Re: Customer Retention: Verizon FiOS is new to my area and offering great deals. Can Xfinity match i

You're welcome! I've just replied to your message with a few questions to make sure I am looking for the best package and pricing for the services you want. Please reply at your convenience. 

 

Unfortunately, I'm unable to reach out on a separate email as we would like to keep everything documented here on the forums and in private message. Chat with you soon. 


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
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