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Customer Retention/ Loyalty Price Adjustments

SOLVED
Posted by
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Message 1 of 3
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I have been a loyal and long time customer with xfinity, however, recently I have been frustrated with "customer service" department in their response to my inquiry to help adjust my monthly billing.  My bill has increased 20% this month.  When I asked about any loyalty promotions or consideration for long time customers, the response I receive was to choose a reduced services bundle from the xfinity published price list.  

I can understand that xfinity offers "new" customers low promotion packages, but I don't understand why existing "loyal" customers are not given consideration as there are no advertising or customer setup costs with existing customers.  I would think that "retention" would be a priority.  

 

I am hoping that I can get better answers or options from some source other than "customer services department" where there seems to be no flexibility in their "canned" responses.  I see in this forum that other customers are having the same experience that I have had.  It is unsettling how my billing has increased from an initial $90 to $220/month and seemingly increasing every year by 9-10%.  

 

I would rather not switch my service provider, however, I am now forced to consider the impact on my monthly budget.  I am welcoming any suggestions and feedback.

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 3 of 3
803 Views
Solution

Thank you for working with me via private message, nrs2. Glad I was able to find a promotion for your account that suited your needs. Please feel free to post again should you need assistance with your account's billing and/or service in the future.




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2 REPLIES
Posted by
Official Employee

Message 2 of 3
750 Views

Hi, nrs2. I've replied to your private message with the requested promotional pricing quote. I believe you'd be better off with the first offer I presented price wise, since it includes HD and the higher internet speed tier in its base bundle pricing. Please respond via private message at your earliest convenience. Thank you.




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Posted by
Official Employee

Message 3 of 3
804 Views
Solution

Thank you for working with me via private message, nrs2. Glad I was able to find a promotion for your account that suited your needs. Please feel free to post again should you need assistance with your account's billing and/or service in the future.




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon