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Customer Retention/Loyalty Department Help

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Customer Retention/Loyalty Department Help

need to lower my bill.  tried to pm a rep but can't get it to work. 

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Re: Customer Retention/Loyalty Department Help


uiucliang wrote:

need to lower my bill.  tried to pm a rep but can't get it to work. 


You can't...  Here is the post regarding the reason:  http://forums.xfinity.com/t5/Customer-Service/Private-Messaging/m-p/2936834#M130539

You'll have to be patient for a comcast official employee- red printed names- contacts you and requests that you pm your account details, or one of the forum experts sends out a flag for the coe.  

Good Luck, ciao, bj