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Credit on Closed Account

Posted by
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Message 1 of 5
203 Views

I recently canceled my xfinity subscription because I recently moved and my account now shows a credit of $46.49. How do I request for this to be refunded?

4 REPLIES
Posted by
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Message 2 of 5
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I recently canceled my xfinity subscription because I recently moved and my account now shows a credit of +$46.49. I would like to request a refund. 

 
Posted by
Official Employee

Message 3 of 5
157 Views

Hi, drob1 - You should receive a check within 5-7 weeks from the disconnect date at your service address. Have your address recently changed?




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Posted by
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Message 4 of 5
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Thank you Ella. Yes, my address has changed.

Posted by
Official Employee

Message 5 of 5
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Could you please send me your name, previous and current address in a private message? I will need to submit a request to resend the check. 




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I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon