Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,725

members

905

online

29,203

topics

Top

Coupon redemption.

Regular Visitor

Coupon redemption.

I want to activate a movie coupon I received. Can’t see how to do it. Does not show that I have one 

Official Employee

Re: Coupon redemption.

Did you try https://my.xfinity.com/coupon




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Coupon redemption.

Got the email today offering a $5.99 coupon for renting an on demand movie. Clicked on the link, signed in, and was told there were no coupons on my account. I see this has been a regular problem for people, but I don't see any answers. Is there way to actually get the coupon? Or a credit to my account?

Service Expert

Re: Coupon redemption.


@aflynn37 wrote:

Got the email today offering a $5.99 coupon for renting an on demand movie. Clicked on the link, signed in, and was told there were no coupons on my account. I see this has been a regular problem for people, but I don't see any answers. Is there way to actually get the coupon? Or a credit to my account?


You need to watch the movie first, then go to the link and sign in and put in the code.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Coupon redemption.

Uh, I don't think so...

Service Expert

Re: Coupon redemption.


@aflynn37 wrote:

Uh, I don't think so...


Can you explain?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Coupon redemption.

Yes, sorry. I was just thinking that I would not just randomly pay for a movie and then hope the coupon code works. In fact, the instructions quite specifically state that the coupon must be in my account prior to renting the movie for it to be applied.

Service Expert

Re: Coupon redemption.


@aflynn37 wrote:

Yes, sorry. I was just thinking that I would not just randomly pay for a movie and then hope the coupon code works. In fact, the instructions quite specifically state that the coupon must be in my account prior to renting the movie for it to be applied.


Okay.

 

And going to the link above doesn't show the coupon? 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Coupon redemption.

It showed as of today. Never did before. I guess they fixed something in the system!

Service Expert

Re: Coupon redemption.


@aflynn37 wrote:

It showed as of today. Never did before. I guess they fixed something in the system!


Hey, that's great!  I'm glad there's movement with this.  Smiley Happy




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 9 replies
  • 252 views
  • 2 kudos
  • 4 in conversation