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Contract is coming due next month. But, locked out of looking at available products.

Contributor

Contract is coming due next month. But, locked out of looking at available products.

My 2 year agreement is up next month and there will be an almost 100% increase in my costs. Thus I want to look at alternatives. However, Comcast prevents me from looking since I am still under contract. I am told to call an 877 number. We all know what that means. I really want to see products like an ordinary customer not one INSULTED by being held hostage inside a contract.

 

Right now I am testing Sling but would prefer the continuity of staying with Comcast IF I am allowed to look at their products!!!

Official Employee

Re: Contract is coming due next month. But, locked out of looking at available products.

Hello oscardelahoya. We apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the new offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Re: Contract is coming due next month. But, locked out of looking at available products.

I called the phone number, went thru the several touchtone excercises ,and then waited for obligatory several minutes, and then ordered service for next year. Squeezing internet only customers to make up for defections to streaming service is so obvious. As YOUR president says  SAD.

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