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Complaint

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Complaint

Twice now technicians have failed to show at my home to fix a problem.  I wish to speak to a supervisor in Indiana to address this problem.  I can't find any link or phone number for customer service.  Why does Comcast not make this readily available?  The script read by agents says how important we customers are.  Not true. 

Accepted Solution

Re: Complaint

Hi TDLatimer, I am showing you called in recently regarding this issue.  Were they able to address all  of your questions and concerns, if not please send me a private message with your account information (name on account, address and account number) and I can assist further.

 

Thank you

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Contributor

Re: Complaint

According to the Customer Service Commitment (used to be a Guarantee):  https://www.xfinity.com/support/account/comcast-customer-guarantee/

 

....we deliver service on your terms, including 24/7 support and two-hour appointment windows with a guaranteed, automatic $20 credit if we're late ($25 credit provided in Comcast systems in Illinois).

 

Each missed appointment is a separate event, so if I count correctly, so far they owe you $40

Cable Expert

Re: Complaint

@TDLatimer 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Official Employee

Re: Complaint

Hi TDLatimer, I am showing you called in recently regarding this issue.  Were they able to address all  of your questions and concerns, if not please send me a private message with your account information (name on account, address and account number) and I can assist further.

 

Thank you




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