Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,709,815

members

81

online now

1,873,116

discussions

Back to Top

Complaint

SOLVED
Highlighted
Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 4
259 Views

Twice now technicians have failed to show at my home to fix a problem.  I wish to speak to a supervisor in Indiana to address this problem.  I can't find any link or phone number for customer service.  Why does Comcast not make this readily available?  The script read by agents says how important we customers are.  Not true. 

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 4 of 4
256 Views
Solution

Hi TDLatimer, I am showing you called in recently regarding this issue.  Were they able to address all  of your questions and concerns, if not please send me a private message with your account information (name on account, address and account number) and I can assist further.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
3 REPLIES
Posted by
Contributor

Message 2 of 4
217 Views

According to the Customer Service Commitment (used to be a Guarantee):  https://www.xfinity.com/support/account/comcast-customer-guarantee/

 

....we deliver service on your terms, including 24/7 support and two-hour appointment windows with a guaranteed, automatic $20 credit if we're late ($25 credit provided in Comcast systems in Illinois).

 

Each missed appointment is a separate event, so if I count correctly, so far they owe you $40

Posted by
Cable Expert

Message 3 of 4
205 Views

@TDLatimer 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Official Employee

Message 4 of 4
257 Views
Solution

Hi TDLatimer, I am showing you called in recently regarding this issue.  Were they able to address all  of your questions and concerns, if not please send me a private message with your account information (name on account, address and account number) and I can assist further.

 

Thank you




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon