Xfinity plant
Xfinity globe
Community Forum

Complaint about service

New Poster

Complaint about service

Who can I talk to??? I need help. My cable lines are down from the pole. I have had serveral service technicians and maintence people(6 to be exact) come out  and look at it. They say I can't fix it and leave. Who can??? It's been 2 weeks! This is ridiculous. Maybe it's time to switch, I'm sure Verizon can fix it.

Expert

Re: Complaint about service


@njames1201 wrote:

Who can I talk to??? I need help. My cable lines are down from the pole. I have had serveral service technicians and maintence people(6 to be exact) come out  and look at it. They say I can't fix it and leave. Who can??? It's been 2 weeks! This is ridiculous. Maybe it's time to switch, I'm sure Verizon can fix it.


Did they say why they can't fix it?

Official Employee

Re: Complaint about service

Hello njames1201, I show that we have a tech scheduled to come out and connect your cable line back to the pole and restore your service. I will reach back out to you tomorrow to confirm this has been taken care of, have a good day.

Official Employee

Re: Complaint about service

Hello, I wanted to touch base with you to see how everything went with our technician. Did we get your issue taken care of?