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Member Since: ‎08-02-2013
Posts: 2

Comcast service not available in building

I'm a returning Comcast customer and my family has used Comcast for over 10 years now. However even though I am a loyal customer Comcast representatives have lied to me and wasted 12+ hours of my time this week.


Your reps told me that my new apartment building was wired for Comcast when I purchased the service.  I asked 3 different representatives why an RCN homepage was coming up every time I opened up my web browser (while trying to setup my internet), and whether or not Comcast was wired in my building.  Each time I was told that it was available in my building. 


After spending every night since Monday (Jul 29th) trying to register my own modem with Comcast, I was told last night (Aug 2nd) that my building was not in fact wired for Comcast but for RCN.  I spoke to at least 10 different reps before I was given that answer. I am not paying for services that I do not have.


I would like someone to contact me so I can discuss compensation for my time and for being lied to, getting someone to my apartment to set everything up, OR canceling all Comcast services. 

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 12,955

Re: Comcast service not available in building

To get help, you can contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com) Send a link to this thread and your account details. You can also ask for help in the Broadband Reports Comcast Direct Forum or via Twitter or Facebook.