Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,298

members

1,274

online

28,752

topics

Top

Comcast ran a Hard Inquiry

Regular Visitor

Comcast ran a Hard Inquiry

I was reviewing my Equifax credit report and I see Comcast ran a hard pull when I signed up for a new internet plan.

I am using my own equipment and only signed up for the service. Why did Comcast have to run a hard pull?

 

A friend of mine signed up for a new plan as well and he says Comcast did not run a credit check on him.

 

Can someone request Equifax to mask the hard pull on my account? Please assist with this at the earliest.

 

 

Regular Contributor

Re: Comcast ran a Hard Inquiry

I just don't understand why they continually do this without authorization. It happens often enough that it could be a system issue. They have so many options to avoid doing the hard pull, to prevent this.(AUTOPAY/Paperless, Pay Deposit, etc) Yet it still happens. A corp. employee will have to help you, just be patient.
Service Expert

Re: Comcast ran a Hard Inquiry


@parthpparikh wrote:

I was reviewing my Equifax credit report and I see Comcast ran a hard pull when I signed up for a new internet plan.

I am using my own equipment and only signed up for the service. Why did Comcast have to run a hard pull?

 

A friend of mine signed up for a new plan as well and he says Comcast did not run a credit check on him.

 

Can someone request Equifax to mask the hard pull on my account? Please assist with this at the earliest.

 

 


Our Right to Make Credit Inquiries.
 
YOU AUTHORIZE US TO MAKE INQUIRIES AND TO RECEIVE INFORMATION ABOUT YOUR CREDIT EXPERIENCE FROM OTHERS, TO ENTER THIS INFORMATION IN YOUR FILE, AND TO DISCLOSE THIS INFORMATION TO APPROPRIATE THIRD PARTIES FOR REASONABLE BUSINESS PURPOSES. We will not discriminate in the application of our credit inquiries and deposit policy on the basis of race, color, sex, creed, religion, nationality, sexual orientation, or marital status. Any risk assessments conducted by either us or by third party credit bureaus will be done in conformance with all applicable laws. We reserve the right to make credit inquiries even after having received a deposit from you with respect to our Services(s).



Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Regular Visitor

Re: Comcast ran a Hard Inquiry

Thank you for your input, however I am seeking a reply from a Comcast employee.
I was not given the option to pay for a deposit. Moreover, since I do not have a contract and use my own equipment, I don't see why they ran a credit check in the first place. A hard pull at that.

Greatly appreciate if a Comcast employee can contact me so I can provide details to mask the unwarranted hard pull.
Cable Expert

Re: Comcast ran a Hard Inquiry

@parthpparikh 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Comcast ran a Hard Inquiry

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Comcast ran a Hard Inquiry

Hi ComcastShane,

 

I just sent you a private message with the details you asked for. And pardon my delayed response.

Hope you can provide me a resolution with masking the query.

 

Thanks

 

Official Employee

Re: Comcast ran a Hard Inquiry

No worries, I can still look into this for you. When was the hard inquiry done? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Comcast ran a Hard Inquiry

Hi Shane,

 

The inquiry was conducted on May 19. 2018

I did send you the details you previously asked for in a private message.

 

Thanks

Official Employee

Re: Comcast ran a Hard Inquiry

Thank you, I do need a few more things, please see below.

  •  

Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Comcast ran a Hard Inquiry

Hi Shane,

 

Can you please remove my address from this public post at the earliest?

And when you mean last 4 digits, I assume you mean the last 4 digits of the social.

 

Thanks

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 10 replies
  • 370 views
  • 0 kudos
  • 5 in conversation