Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,636,616

members

60

online now

1,814,459

discussions

Back to Top

Comcast - if you start charging $5 to pay online or over the phone, expect a backlash

Posted by
Visitor
Message 1 of 4
1,219 Views

Bank of America and Verizon tried the exact same practice, and customer backlash was unbelievable and the loss of business was felt financially. 

 

If you actually start doing, I will cancel my service immediately and oh how twitter/facebook will hear about this, generating outrage and continued loss of business for Comcast. 

 

Want to give it a go?  Try me. I will not put up with this.

 

 

 

Edit: By the way, why was I told on the phne by a CSR there IS a $5 fee to pay online.  Yet when I go to make a payment online, there is NO mention of a $5 fee?  She told me the ONLY way not to get charged the $5 fee was to go pay in a local store in person.  Is this true or not?

 

 

 

3 REPLIES
Posted by
Silver Problem Solver

Message 2 of 4
1,216 Views

Though it not clear this is primarily a customer to customer forum

To get help, you can drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com).

For the quickest response, please include:
Your full name;
Service address;
Phone number & an alternate number if possible;
Account number;
A link to your post

 

 

 

Posted by
Official Employee

Message 3 of 4
1,214 Views

There is a $5 fee to make a payment through the phone to a live person.

There is no fee to make a payment online, or through the automated phone process. 

Comcast Nick
Supervisor
Executive Customer Relations




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
Message 4 of 4
1,191 Views

Ah, misinterpreted these forums due to seeing some omplaints forwarded to a "moderator" and issued credits, etc.

 

I was about to get really, really upset at yet another company charging to make payments online.  The fee to make a payment with a CSR I am OK with that.