Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,960

members

11

online now

1,954,650

discussions

Top

Comcast has dropped Docsis 3.1 service for residential customers in Miami

Highlighted
Frequent Visitor

Comcast has dropped Docsis 3.1 service for residential customers in Miami

I subscried to Comcast gigabit / Docsis 3.1 service in October using an SB8200. The service worked till last Friday 11/15/2017. For some reason Comcast dropped me back to docsis 3.0 service with a max speed of 640 Mbits while I am still paying for 1 Gbit service. A comcast technician told me that they are no longer offering it in Miami. COmcast is selling servicve that is not available anymore. Shame on you Comcast.