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Comcast has been charging me extra!

Contributor

Comcast has been charging me extra!

I looked at my plan here - https://www.xfinity.com/buy/plan/myplan, which shows what I should be paying

 

Then I looked at my past bills here - https://customer.xfinity.com/#/billing/past-statements

 

All the bills are higher and don't match up. Who do I contact to fix this and get a refund?

Expert

Re: Comcast has been charging me extra!


@Adent wrote:

I looked at my plan here - https://www.xfinity.com/buy/plan/myplan, which shows what I should be paying

 

Then I looked at my past bills here - https://customer.xfinity.com/#/billing/past-statements

 

All the bills are higher and don't match up. Who do I contact to fix this and get a refund?


Your plan doesn't include equipment fees, Broadcast fees, Regional Sports fees [if you have cable], taxes or surcharges.

 

FWIW, only you can see the information on your billing statements from the link above.  As customers we don't have access to that kind of information.

Contributor

Re: Comcast has been charging me extra!

Actually in the 'My Plan' link it does show equipment rental fees. I understand that you cannot see my details but you should be able to see your own and see if they match.

Official Employee

Re: Comcast has been charging me extra!

 

Hi Adent, I can address your billing concerns. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

Contributor

Re: Comcast has been charging me extra!

Thanks, I've sent you a pm.

Official Employee

Re: Comcast has been charging me extra!

You're welcome, I replied to your private message please reach back out to me there.