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Comcast has been charging me extra!

Contributor

Comcast has been charging me extra!

I looked at my plan here - https://www.xfinity.com/buy/plan/myplan, which shows what I should be paying

 

Then I looked at my past bills here - https://customer.xfinity.com/#/billing/past-statements

 

All the bills are higher and don't match up. Who do I contact to fix this and get a refund?

Service Expert

Re: Comcast has been charging me extra!


@Adent wrote:

I looked at my plan here - https://www.xfinity.com/buy/plan/myplan, which shows what I should be paying

 

Then I looked at my past bills here - https://customer.xfinity.com/#/billing/past-statements

 

All the bills are higher and don't match up. Who do I contact to fix this and get a refund?


Your plan doesn't include equipment fees, Broadcast fees, Regional Sports fees [if you have cable], taxes or surcharges.

 

FWIW, only you can see the information on your billing statements from the link above.  As customers we don't have access to that kind of information.




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Contributor

Re: Comcast has been charging me extra!

Actually in the 'My Plan' link it does show equipment rental fees. I understand that you cannot see my details but you should be able to see your own and see if they match.

Official Employee

Re: Comcast has been charging me extra!

 

Hi Adent, I can address your billing concerns. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


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Contributor

Re: Comcast has been charging me extra!

Thanks, I've sent you a pm.

Official Employee

Re: Comcast has been charging me extra!

You're welcome, I replied to your private message please reach back out to me there. 


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