Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,451

members

707

online

36,424

topics

Top

Comcast has FAILED to send me an additional X1 box - 5 times

ANSWERED
Highlighted
Regular Visitor

Comcast has FAILED to send me an additional X1 box - 5 times

In the beginning of March, I ordered a self install kit for an additional TV. I'm on the X1 platform. I was sent an old cable box that didn't work with X1. Comcast admitted the mistake and the rep told me they would send me the correct box. 

 

I have yet to receive the right cable box. And I have since placed 4 more orders for the box. Each time, the rep on the phone or the rep on the chat has promised me that I would receive the box I requested. The latest rep "Sayali" said I would receive the box tomorrow, Friday, April 6th. I have not received the shipping number, and I doubt that I will have a box waiting on my doorstep. 

 

At this point, I'm fed up with the lack of customer service. I'm willing to pay an extra $10.00 a month for the box. Why can't I give Comcast more business??? So I'm voicing my concerns here. Let's see what good this does me. 

Accepted Solution

Re: Comcast has FAILED to send me an additional X1 box - 5 times

I reached out to the Xfinity subreddit and a representative there was able to help me. 

View answer in context
Silver Problem Solver

Re: Comcast has FAILED to send me an additional X1 box - 5 times

It is not possible to order a specific box.Go to your local Comcast store and pick up the correct one.

Regular Visitor

Re: Comcast has FAILED to send me an additional X1 box - 5 times

I should clarify - They sent me the wrong cable box the first time. And they never sent me the self-install kit the 4 other times I requested it. 

 

I think my best option is to go to the store. But why all the trouble surrounding the self install kit? This will be the third self install kit I've ordered from Xfinity.

Admin1

Re: Comcast has FAILED to send me an additional X1 box - 5 times

Hi cbilgrav -- Were you able to obtain the box you need? If not, I am able to send you the correct self install kit. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Comcast has FAILED to send me an additional X1 box - 5 times

I reached out to the Xfinity subreddit and a representative there was able to help me. 

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 4 replies
  • 248 views
  • 0 kudos
  • 3 in conversation